HP responds to add-on “combined indexing” issue, offers advice

As Engadget gobbled up, a response was generated by the Director of Marketing in HP's Connected Entertainment group himself and shot over to a few of us. The relevant parts have been provided below.

The McAfee Total Protection Service must index all of the files stored on the Server in order to provide the protection against a virus attack. The PacketVideo PVConnect will, upon installation, create a database of all the media files such as photos, music and videos on the Server. When these two services are installed together, the combined ‘first run’ indexing by McAfee and database creation by PacketVideo, can use the majority of the resources on the Server. This may result in slow response times from the Server until those activities have been completed. If the user has also installed other add-ins or software packages on the Server there may be an additional lag in response time. It has also been reported that the Windows Home Server Console can become unresponsive during this time.

As a result, we recommend that users install each update one at a time, independently. Users should first install Windows Home Server Power Pack 1, then PVConnect followed by McAfee.

While I appreciate the response, I’m not sure this is an acceptable solution (for me). Waiting for these add-ons to finish, while my server is unresponsive, just isn’t going to work. I think I’ll just modify the add-ons to work in my favor…